Shopper Support - Tech Live Connect
Why is Avangate / Tech Live Connect charging my credit card?
The charge is either because you have recently purchased a product from Tech Live Connect, that we work with, or because you have subscribed to receive renewals or new versions of their software or services and be billed according to the subscription plan you agreed to at the time of the initial order. After making the online purchase, you should have received a receipt by email from Avangate.
Transaction Look-up
By using this feature, you can track one of your transactions made through the Avangate system and receive its details. If the details required below match any transaction, you will receive the transaction's details via email.
Order Look-up
Această secţiune vă permite urmărirea comenzilor şi vizualizarea statusului lor în timp real. După ce introduceţi adresa de email folosită în procesul de comandă şi numărul de referinţă al comenzii, sistemul va afişa detaliile comenzii dumneavoastră.
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Frequently Asked Questions
In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support.
Please check the contents before contacting our Shopper Support representatives by phone or email.
I have lost my licensing information. How do I retrieve it?
In order to retrieve your license key you will have to access Avangate myAccount and go to "My Products" section.
There you will be able to find:
- License keys for complete orders
- Download links for orders that also have included the Download Insurance Service.
Who Is Avangate?
Avangate Manages the eStores of 3,000+ Software & SaaS Companies
Avangate is an eCommerce provider trusted by thousands of software and SaaS companies worldwide, offering secure online payments.
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This is the first time I had a problem and I must say the Avangate team solved this very good!
Gaby B.
